Support
Setting up Rerun Guide, and fixing the things people run into most. Still stuck? Email support@soyboi.tech.
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Getting started
What do I need to use Rerun Guide?
Your own Plex, Jellyfin or Emby server with some movies or shows on it, and an account on that server. Rerun Guide plays what’s already in your library. There’s nothing to install on the server: no add-on, plugin or container.
No server yet? Pick the Sample station to try the guide first.
Which devices does it run on?
Apple TV, iPhone, iPad and Mac, Android phones, tablets, Google TV and Fire TV, and LG and Samsung TVs. It works the same on all of them. Store links are on the home page.
Does it cost anything? Do I need an account?
Rerun Guide is free, and there’s no Rerun Guide account to make. You only sign in to your own server, or to Plex or Emby.
There are no paid ads. Some trailer breaks open with a short spot for our own product, which you can turn off.
What’s the Sample station?
A way to try Rerun Guide without a server. It plays a public test video, so you can see how the guide works before you connect your own library.
Connecting your server
How do I connect Plex?
Pick Plex and the app shows a code. On your phone or computer, open plex.tv/link, sign in and type the code. Once Plex says yes, pick your server.
You can also choose Type a server address instead, enter the address you use on other devices, then sign in with your Plex email and password. With two-factor on, type the 6-digit code right after your password.
If you signed up for Plex with Google, Apple or Facebook, you may not have a Plex password. Use the code instead.
How do I connect Jellyfin?
Pick Jellyfin, then type your server’s address (for example 192.168.1.20:8096) or pick one spotted on your network. Sign in with Quick Connect (in Jellyfin, open Settings › Quick Connect and type the code) or with your username and password.
Don’t see Quick Connect in Jellyfin? A server admin has to turn it on in the Jellyfin dashboard first. Until then, sign in with your username and password.
How do I connect Emby?
Pick Emby and the app shows a code. Open emby.media/pin, sign in with Emby Connect and type the code.
This only works if your Emby Connect email is linked to a user on your server (set it on that user’s profile in the Emby dashboard). Otherwise choose Type a server address instead and sign in with that server user’s name and password.
The Plex or Emby code didn’t work
Codes don’t last long. If yours has expired, go back and pick Plex or Emby again to get a new one, then type it in straight away.
Type Plex codes at plex.tv/link and Emby codes at emby.media/pin, signed in with the account that can see your server.
I signed in, but my server isn’t listed
Plex. The server needs to be on and signed in to Plex, and your account needs to own it or have it shared with you. If it shows up at app.plex.tv, it should show up here.
Emby. Emby Connect only lists servers linked to your Emby Connect account. In the Emby dashboard, set your Emby Connect email on your user’s profile, then try again.
Jellyfin. If your server isn’t in the list spotted on your network, type its address instead.
With Plex or Emby you can always choose Type a server address instead.
Can’t connect
Server not found
Make sure your device and the server are on the same network and the server is running. Type the full address, including the port (Plex usually uses 32400, Jellyfin and Emby 8096). If the address works in a web browser on another device, it should work here.
Still nothing? Check these:
- Turn off any VPN on the device you’re watching on.
- Guest Wi-Fi networks often keep devices from seeing each other. Join your main network.
- On iPhone, iPad or Mac, make sure Rerun Guide is allowed to use your local network.
- If the server runs in Docker, see servers in Docker.
iPhone, iPad or Mac can’t reach my server at home
Your iPhone, iPad or Mac may ask whether Rerun Guide can find devices on your local network. If you chose Don’t Allow, it can’t reach a server at home. To turn it back on:
- iPhone or iPad: open Settings › Privacy & Security › Local Network and turn on Rerun Guide.
- Mac: open System Settings › Privacy & Security › Local Network and turn on Rerun Guide.
It works at home, but not anywhere else
Away from home, your server has to be reachable over the internet.
Plex. Turn on Remote Access in your Plex server’s settings. Without it, Plex may send the connection through its relay, which is slow and can make playback stall or look blurry.
Jellyfin and Emby. Set up remote access for your server (for example with port forwarding, a reverse proxy or a VPN to your home network), and connect Rerun Guide with an address that works from outside your home.
My server runs in Docker
A server in Docker often isn’t spotted on your network by itself. Type its address instead: the IP address of the computer running Docker and the port you published, like 192.168.1.20:8096.
An Emby server in Docker can also report its internal container address, which other devices can’t reach. Run the container with host networking (--network host, or network_mode: host in Compose), then connect again.
Sign-in fails, even with the right password
- Plex with two-factor: type the 6-digit code from your authenticator right after your password, with no space.
- Plex through Google, Apple or Facebook: you may not have a Plex password. Use the code at plex.tv/link instead.
- Emby by server address: use that server user’s name and password, not your Emby Connect email.
- Jellyfin: try Quick Connect, so you approve the sign-in from a device that’s already signed in.
Playback
A program won’t start with subtitles on
Some servers can only show certain subtitles (like PGS or ASS) by burning them into the picture, which needs the server to transcode. If a program won’t start with subtitles on, set Subtitles to Forced only or Off in Settings, or turn on transcoding for your user on the server.
Playback stalls, buffers or looks blurry
- Try a lower Streaming quality in Settings.
- If your TV is far from the router, a wired connection helps.
- Watching Plex away from home? Relayed connections are slow. See remote access.
- A busy server can fall behind when it has to convert video for several people at once.
A program won’t play at all
First, try the same title in your server’s own app or web player. If it won’t play there either, the problem is with the file or the server.
If it plays there but not here, the server may need to convert it for your device. Make sure your user is allowed to transcode. On Jellyfin and Emby, that’s in the user’s settings in the server dashboard. Still no luck? Email us the title and, if you know it, what kind of file it is.
Why does everything start in the middle?
That’s the idea. Every channel keeps running on its schedule, like TV, so you land on whatever’s on. Walked in late? Open the program in the guide and choose Start from the beginning.
Guide and channels
Where do the channels come from?
Rerun Guide reads your movies and shows and builds channels from their genres, decades and series. These are marked Auto in Channels.
They go by your library’s info, so a movie with no genre or year may not land where you’d expect. Fixing a title’s info on your server helps it find the right channel.
Something in my library isn’t showing up
- Give your server time to finish scanning anything you just added.
- Rerun Guide sees the libraries your server user can see. If a library is hidden from your user or not shared with it, it won’t show up.
- Titles without a genre or year may not fit an automatic channel. Fix their info on the server, or make a channel for them.
Still missing? Email us the title and which library it’s in.
How do I make my own channel?
In Channels, choose New channel and build one from a director, an actor or one show. A channel you make keeps its schedule until you delete it.
Renaming, renumbering or hiding a channel
Pick the channel in Channels, or choose Edit channel from a program’s info in the guide. From there you can:
- Change its Name and Channel number.
- Change the Order it plays in, like Shuffle.
- Turn Trailer breaks on or off.
- Hide it from a profile with Show in name’s guide.
- Remove a channel you made with Delete channel.
Changing channels while you watch
With the remote, go up or down to change channels, and left to jump back to the last one you watched. Press Select for options. The bar at the bottom of the screen shows these too.
Changing how the guide looks
There are two themes: Late Show, warm and soft (the default), and Midnight Movie, black and red like the old guide channel. Switch any time from the options menu.
Settings and your data
Turning off Messages from Soyboi
Rerun Guide has no paid ads. One in 15 trailer breaks opens with a 30-second spot for Soyboi LLC’s own product, labeled “Ad”, which you can skip after a few seconds. To stop them, open Settings and turn off Messages from Soyboi.
Reporting an ad
If a Messages from Soyboi spot seems inappropriate, email support@soyboi.tech and tell us which spot and what’s wrong. We’ll take a look.
Signing out or switching servers
Open Settings and sign out. That removes the sign-in from this device. Then connect to the server you want.
Starting over, or removing everything
Sign out in Settings to remove the sign-in, then delete the app to remove the rest: your channels, profiles, settings and the saved copy of your library’s listings. On a Mac, the app’s data stays in ~/Library/Containers until you remove it there.
Your server and its library aren’t touched.
What does Rerun Guide collect about me?
Nothing. There’s no account, no analytics and no tracking, and nothing is sent to us. Read the full privacy policy.
Still stuck?
Email support@soyboi.tech. Bugs and ideas are welcome too. It helps to include:
- Which device you’re on.
- Which server you use (Plex, Jellyfin or Emby), and where it runs, like a NAS or Docker.
- What you tried, and what you saw on screen. A photo of the screen is great.